Discreet Payment

Your card statement will read YEG MEDIA LTD to ensure discretion.

Discreet Delivery

We value your discretion, and understand that your purchases are private to you. We ensure that our products and promotional catalogues are sent unbranded, using securely and plainly wrapped delivery boxes and catalogue bags. So you can be sure you're in discreet and safe hands with us.

Delivery Charges 

Nobody needs the stress of over-complicated delivery charges, so we have deliberately kept ours straightforward for you. The checkout will automatically add standard UK shipping.If one of our products is out of stock or we can't dispatch your order on time, a member of the Playful Shopping team will contact you via your chosen method of correspondence. It's as simple as that.

Standard UK Delivery- Free 

Goods shipped out under our UK Standard Delivery can be expected 2-3 working days from placing your order.

International Shipping

Depending on the size of your order it will either be shipped by Royal Mail AirSure (Registered) or Fedex

Delivery takes 3-5 working days

Europe/Eire by Airmail - £15

Rest of the World - £20

Refund Policy

At Playful shopping we understand that online shopping isn't always the same as shopping in person. Because we want you to be satisfied with your purchase, we have a flexible returns policy. If for any reason you are not happy you may exchange unused products within 14 days for alternative items or a refund.For a full refund, please return unused and unopened goods to:

Returns - Playful Shopping (YEG MEDIA LTD)

PO BOX 228

Hitchin

Herts

SG4 0WW

Faulty Items

In the rare event that a product you have purchased from Playful Shopping is faulty, please return it to us at the above address, (or email us for a freepost return address), with the packaging and manuals. Please also include a covering letter explaining what you think is wrong with the item. In order to receive a full refund, you will need to do this within 14 days of the fault occurring. If you have purchased a battery-operated item, we suggest that you try using a different set of batteries on the item (it may be the batteries that are faulty, rather than the item itself).All returned products are tested and will be sent back to you at your expense if they are found to be working.

Clothing

Health and Hygiene restricts what we can and can't do in respect to returning intimate items of Lingerie.

What we can say is that if you try any clothing on and its not quite right or its not what you expected please return the item in the condition you received it and we will refund or exchange the item for you.

If an item is returned and found to have been overly handled and not in the pristine condition we sent it in then health and hygiene restricts us offering an exchange or refund and the item will be returned to you at your expense. Personal items such as items with a crotch area cannot be exchanged or refunded.

DVD's and Magazines

We cannot accept returns of DVDs or Magazines.